Terms of sale
Terms of sale
General provisions
We sell products and services only in accordance with these General Terms and Conditions of Sale. The terms and conditions of purchase of our customers are hereby excluded and shall not be accepted, even in cases where we do not expressly object to them. Any deviations from these General Terms and Conditions of Sale must always be confirmed by us in writing.
The General Conditions of Sale form an integral part of invoices, bills, tenders and contracts.
All orders received must be in writing and orders received will only be valid upon our written confirmation. Fax and e-mail confirmations are also considered as written confirmations. The contents of our confirmation shall be conclusively valid.
In the event that the Customer cancels the order, the Customer shall reimburse the Company for all costs incurred in connection with the order up to the date of cancellation.
Delivery times
Delivery times are essentially indicative and not binding unless otherwise confirmed in writing. The delivery period shall commence on the date of order confirmation and shall end on the date of delivery of the product or performance of the service to the customer.
Delivery times may be extended proportionately in the event of unforeseeable obstacles beyond our control, which are of such a nature as to have had a significant influence on the fulfilment of the obligations. We are obliged to notify the Buyer immediately of the beginning and the end of the impediment. The Buyer shall not be entitled to claim damages for any delay in delivery on the basis of such impediments.
Partial deliveries are acceptable. The confirmed delivery period may be extended in the event of a subsequent change in the Buyer's order.
In the event that the Buyer is unable to take delivery of the goods or agreed services within the delivery period, we shall be entitled to invoice you for the value of the goods or services. At the same time, we shall be entitled to charge the storage costs of the goods and to invoice for the costs incurred.
The transfer of liability for the Products shall take effect on the date of acceptance of the Products delivered by the Carrier. In the event that we do not bear the cost of carriage, the risk of loss of or damage to the goods shall pass to the Buyer upon handover of the goods to the carrier, freight forwarder or the Customer in person.
Selling prices
Prices for products and services are set by price lists or individually determined. The parity of delivery of products shall be as set out in the price lists in force or as individually agreed. Sales prices are exclusive of value added tax.
Payment terms
The invoice shall be payable within the time and in the manner agreed at the time of conclusion of the contract or confirmed on receipt of the order. The date of payment shall be deemed to be the date on which the Buyer's funds arrive in our transaction account with the commercial bank. If the purchase price is paid within 8 days of invoicing, an additional discount of 2% will be granted to the buyer.
In the event that the buyer fails to pay the purchase price within the agreed payment period, we are entitled to charge interest on late payment. In the event of failure to reach an agreement on the settlement of the receivables, we shall, after prior written notice to you, recover payment by legal action.
.
Ownership
We reserve the right to retain ownership of the products delivered until the invoice is settled in full, i.e. including incidental claims, interest and costs, if any. Only when the claim arising from the realised delivery of the products or services has been settled in full shall ownership pass to the purchaser.
The Buyer is obliged to treat the goods as a good steward until the invoice is settled. If the Buyer fails to pay for the goods within the agreed time, he may not sell them to another Buyer, subject to retention of title, until full payment has been made. We reserve the right to take ownership of all annexes to the offer, e.g. drawings, plans, etc. Any documentation sent by us to the buyer may not be passed on to a third party without written permission.
Data protection
The Buyer shall treat all information and trade secrets relating to the performance of the Contract as confidential and shall not disclose documents, drawings, sketches or similar attachments to any third party without written consent.
Complaints
The Buyer must take delivery of the goods in terms of quantity and quality no later than 5 days after receipt of the goods from the carrier. Obvious defects must be reported in writing immediately or within 5 days of receipt of the goods at the latest; latent defects must be reported in writing immediately upon discovery of the defect or within 5 days of discovery of the defect, but not later than 30 days from the date of delivery.
The Buyer is obliged to complain to the Carrier and obtain the Carrier's acknowledgement of any damage caused during carriage at the time of handover. At the same time, the Buyer shall immediately report any damage in writing to the Seller.
In the event of a legitimate complaint, we will resolve it within 30 days at the latest. In the event that the complaint cannot be resolved within this time limit, we will inform the Buyer in writing of the new time limit and how the complaint will be resolved. The Buyer is obliged to retain the products until the complaint has been resolved and to treat them as a good steward, failing which the Buyer is liable for the damage caused.
Guarantee
All products supplied are guaranteed for 24 months from the date of commissioning or for a maximum of 30 months from the date of sale of the product. The buyer is obliged to follow the instructions for use and installation supplied with the product. No claim can be made in the event of improper or unprofessional use or installation of the product. In these cases, the warranty will also be void.
The guarantee agreement is set out in the contract or an addendum to the contract.
Servicing
Servicing of the equipment is carried out by the SELTRON d.o.o. service department during the warranty period and outside the warranty period.
The terms of service are defined according to the type of goods.
Quality of goods
The quality of the goods must comply with the applicable standards and norms for the specific product or with the specific technical requirements to which the product is manufactured.
Dispute resolution
We will try to resolve any disputes amicably. In the event that disputes cannot be resolved amicably, the court in Maribor shall have jurisdiction.
We reserve the right to change these General Terms and Conditions of Sale.